Question 1

Are there any exclusions to a KENT Protection Plan?

Accepted Answer

Yes, exclusions may apply, including but not limited to, failure to conform to the manufacturer’s recommended use, cosmetic damages, misuse, and damages due to natural disasters. Please see the Terms and Conditions for the details of coverage information...

Question 2

Are there deductibles for filing a claim?

Accepted Answer

Deductibles may apply and will be specified in your plan details. The deductible amount can vary based on the appliance and plan type. There are no deductibles with a KENT Protection Plan. You pay the premium once, and everything under the terms & conditions...

Question 3

Are there other installation services you offer other than what is listed?

Accepted Answer

Yes, please contact us for more information.

Question 4

Can I cancel my KENT Protection Plan?

Accepted Answer

Yes, you may cancel a plan for any reason, anytime within thirty (30) days following the date of purchase, provided no claims have been reported.

Question 5

Can I transfer a KENT Protection Plan if I sell my appliance?

Accepted Answer

Yes, a plan can be transferred from the current Plan’s owner to the new owner of the appliance(s), without charge, providing added value to the buyer. You want to transfer your Protection Plan? https://www.comerco.com/ownertransfer

Question 6

Check B2B

Accepted Answer

Working as expected - CORRA Test

Question 7

Do you charge extra payments for fragile products?

Accepted Answer

No, there are no additional payments for fragile products.

Question 8

Do you offer financing?

Accepted Answer

Absolutely! Learn More about our Financing options or look up store information with our Store Locator.

Question 9

Do you provide the same day delivery to NY?

Accepted Answer

Unfortunately, currently same day delivery to NY is unavailable. Once the service is reactivated the option will appear on the checkout page.

Question 10

How can I purchase a KENT Protection Plan?

Accepted Answer

You can purchase a KENT Protection Plan, in store, up to 364 days after delivery of your appliance(s).

Question 11

How can I subscribe to discount notifications?

Accepted Answer

Please follow this link to get subscribed.x

Question 12

How can you take credit cards payments across the web?

Accepted Answer

There are three ways that merchants can take credit cards across the net. The first is by capturing card details securely, transmitting them to the desktop PC and then processing them through a normal PDQ facility. This option is only suitable if the ecommerce...

Question 13

How Do I Change My Account Information?

Accepted Answer

To testing change your account information, simply log into your Kent.ca account with your username and password and then follow the My Account link to your personal information. From there you can navigate to edit and save changes to your contact information...

Question 14

How Do I Create An Account?

Accepted Answer

Creating an account is easy and it only takes a few minutes. All you need is a valid email address and a private password which you choose for yourself. Once you have an account you may build address books, enjoy faster checkout times and save payment methods...

Question 15

How do I file a claim under a KENT Protection Plan?

Accepted Answer

To file a claim, simply contact 1-877-710-4653 or visit www.comerco.com/servicerequest to initiate the claims process.

Question 16

How Do I Put A Product In My Shopping Cart?

Accepted Answer

If you are browsing our site and see an item which you would like to purchase, simply click the “Add to Cart” button which appears to the right of the product. The item should then appear in your shopping cart.

Question 17

How long does a KENT Protection Plan last?

Accepted Answer

The duration of a KENT Protection Plan varies depending on the chosen coverage option. Plans range from two to four years after the expiration of the manufacturer warranty, providing peace of mind for your appliances.

Question 18

How long does it take before the work starts?

Accepted Answer

After your contract is signed and deposit is made, we will order the product. We will set a tentative installation date with you soon after the product is ordered based on the material estimated time of arrival, and then confirm that dates once the product...

Question 19

TESTING QA

Accepted Answer

Working

Question 20

The Product I Received Isn’t What I Expected. Can I Return It?

Accepted Answer

Absolutely. All of our orders come with the Kent Customer Satisfaction Guarantee which states that if you are not satisfied with your purchase for any reason you can return it for an exchange or refund, by mail or in store.For complete details on our policy...

Question 21

What does a KENT Protection Plan cover?

Accepted Answer

A KENT Protection Plan typically covers repairs or replacements for mechanical and electrical breakdowns, parts, and labor. Please see the Terms and Conditions for the details of coverage information.

Question 22

What happens if I have an issue?

Accepted Answer

When your project is complete, we will follow up with you to confirm that you are happy with your finished installation. If you have any issues or concerns with the installation, please reach out to us immediately anytime during the process. We are here to...

Question 23

What information do you collect about me?

Accepted Answer

We collect information about you to create your account, including your full name, email and password. We collect further data, such as address, and billing information or other information you provide when you checkout at our store. We also collect some ...

Question 24

What is a KENT Protection Plan?

Accepted Answer

A KENT Protection Plan provides coverage for parts, labor and more after the manufacturer’s warranty ends, even for normal wear and tear. Please see the Terms and Conditions for the details of coverage information.

Question 25

What is KENT’s warranty?

Accepted Answer

KENT offers a warranty on workmanship for 1 year. This begins when the job is completed. Manufacturer warranties vary by product.

Question 26

What packaging do you use?

Accepted Answer

We utilize only eco-friendly materials to keep your purchase safe and deliver it to you in the original condition.

Question 27

When do I need to pay for my Installation?

Accepted Answer

We require a 25% deposit on all special-order products and full payment of the contract amount 3 days prior to installation.

Question 28

Which appliances can be covered under the KENT Protection Plan?

Accepted Answer

A KENT Protection Plan covers a range of appliances such as refrigerators, ranges, dishwashers, washing machines, dryers, and more. All of which are intended for use in a domestic single-family dwelling.

Question 29

Who will complete my installation?

Accepted Answer

While our installers do not wear a KENT uniform, they are still part of the greater KENT Team, and represent KENT while completing your project.

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